Wataniya Mobile company is
seeking qualified candidates to fill the following position:
VAC3206 - Collection
Supervisor – Middle of West Bank
Field: Customer
Care
Contract Type: Full Time -
Permanent
Location: Palestine -
Ramallah
Closing date:
04-Mar-2013
Role Summary & Duties
and Responsibilities:
- Managing collection function in full coordination
with credit department, financial back office and other related departments in
the company.
- Maintains an up to date subscriber’s data updated
in terms of industry classification and other key data items related to
collections in the billing system.
- Updating the agent’s portfolios on monthly basis
and supports the efforts for follow up.
- Managing the allocated / available resources
efficiently in supporting the daily operations of field collections.
- Following the collection agents in matters related
to their portfolios: data analysis, reporting incidents, and collection targets
progress according to the agreed KPIs.
- Responsible on following up the monthly collection
agent’s checklist communication process.
- Evaluating the credit worthiness of the agent’s
portfolios on quarterly basis and determine the appropriate credit factors /
collaterals needed.
- Coordinating with the collection back office
regarding payments targeting and BDD upload and download operations.
- Responsible on the payment acceptance process and
monitoring the compliance of the team to the approved variant payments
policies.
- Coordinating with other related departments in
managing the check acceptance process, refund operations, waiving and
transferring files (legal, finance).
- Coordinating with the collection back office in the
financial monthly reconciliation and the quarterly data
reconciliation.
- Responsible on balancing portfolios and evaluates
the needed resources to adequately manage the field collections
efficiently.
- Dealing with the emerging instances with
subscribers - raised from the collection agents - and try to resolve, escalated
and document them within agreed SLA.
- Responsible on other assigned tasks and projects
from the management and report on them.
- Communicating with IT to submit, follow up and
implement any CRs related to the work scope.
- Dealing with internal departments (Sales, Finance …
etc) to ensure smooth daily operations.
Experience &
Qualifications:
- Minimum 5years of practical experience, where the
last 2 years are in managing people role.
- Bachelor degree in a related field.
- Strong leadership skills.
- Excellent Organizational skills.
- Very good thoroughness and attention to details
skills.
- Very good knowledge in general administrative
duties.
- Self-Motivated and Pro-active.
- Ability to work under pressure.
- Excellent Computer knowledge especially in
Microsoft Office Suit.
- Proficiency in Arabic and English (oral and
written)
Note: you will be required to attach the
following:
1-Resume / cv
2- Professional Personal Photo
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