Customer Care Representative - Wataniya Mobile company - Ramallah

Wataniya Mobile company is seeking qualified candidates to fill the following position:

VAC3279 - Customer Care Representative

المجال: Customer Care نوع العقد: Contract مقر العمل: Palestine - Ramallah تاريخ انتهاء: 03-Apr-2013

Role Summary & Duties and Responsibilities:

· Answering the calls and inquiries and processing all customers' requests whether they are individuals or companies, with courtesy, efficiency and professionalism.

· Confirming the exact comprehension of the customer request as well as the verification and entering data of customer information in our systems.

· Promoting our products and services, to all prospects and existing customers.

· Documenting and referring to the appropriate responsible groups complete information on customer requests that couldn't be solved at their level.

· Ensuring that the customers are satisfied with the service they have.

· Respecting the assigned working schedule as planned and communicated by the implemented policies.

· communicating customers feedback and notes about WM services and any suggestions to direct supervisor.

Requirements:

· Preferably fresh/ newly graduated in business or any related field.

· Flexibility to work during different shifts of the day.

· Residence in Ramallah city or ability to relocate to Ramallah.

· Commitment to the scheduled assigned by the department.

Skills:

· Customer Oriented behaviour.

· Excellent communication skills.

· Excellent listening skills.

· Team spirit.

· Proficiency in Arabic and English (oral and written).

· Proficiency in MS office suite (word, excel, and PowerPoint).

ملاحظة: يجب إرفاق الملفات التالية:
1. Resume / cv
2. Passport-size photograph

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