Wataniya Mobile company is
seeking qualified candidates to fill the following position:
المجال: Marketing & Communications نوع العقد: Full Time - Permanent مقر العمل: Palestine - Ramallah تاريخ انتهاء: -Apr-3 - 2013
Role Summary:
The
Loyalty and Retention Supervisor role will be considered as a source of
expertise and specialization in churn management and predication of all market
segments, plus being responsible for formulating operational plans. The Loyalty
and Retention Supervisor is responsible for the completion of defined
deliverables on time.
In short, the Loyalty and
Retention Supervisor performs a variety of tasks including, but not limited to,
overseeing, implementing, coordinating with all involved parties, and
communicating the progress of work.
Duties & Responsibilities:
·
Assisting & setting up processes and
procedures to manage promotions, projects and programs related to customer
loyalty, retention and churn.
·
Continuous and close monitoring of L&R
programs and Individual & Corporate segments, along with providing feed-back
for supporting and developing existing/new offers.
·
Finding means to reduce churn, enhancing
loyalty, effectively retaining subscribers and increasing usage by creation of
promotions/ offers/ and programs.
·
Identifying areas of weaknesses (prediction)
which drive churn in the various segments and providing counteractive
incentives.
·
Conducting the insurance of revenue of all
L&R offers/ promotions/ and programs.
·
Implementing new offering/ promotions/ and
services along with IT and P&S.
·
Following-up on all offers/ promotions / and
programs' evolution in terms of meeting and achieving targets, including but not
limited to the analysis of data on existing activities and market
activities.
·
Studying competition and anticipating the
moves for L&R activities.
·
Initiating and following-up with
communication on all the L&R activates, promotions, and programs in their
different phases.
·
Conducting internal training & support on
new promotions, projects, programs, etc...
·
Monitoring and tracking the market
share.
·
Providing active support for other L&R
activities as well as Customer Care/ Sales departments.
Experience & Education:
·
Minimum 6 years of experience in similar
position, experience in the GSM industry is a Plus.
·
Bachelor degree in business, Marketing or any
related field.
Skills & Qualifications:
·
Good Project Management
skills.
·
Qualitative and quantitative analysis
knowledge.
·
Experience in Customer Servicing and L&R
activities.
·
Proven experience of ability to deliver
clear, concise and timely projects.
·
Possessing general financial knowledge in the
areas of revenue and cost-to-completion projections.
·
Possessing general understanding in the areas
of application programming, database and system design is
Plus.
Personal Traits &
Special Skills:
·
Excellent communication, report writing, and
presentation skills.
·
Excellent organizational, planning, and
analytical skills.
·
Self starter and
energetic.
·
Ability to work under pressure and in fast
pace environment.
·
Excellent problem-solving
skills.
·
Strong leadership and persuasiveness
capabilities to lead projects to successful completion.
·
Creative and innovative.
·
Team player and leader.
·
Advance skills in MS office (Word, Excel,
Access, PowerPoint).
·
Proficiency in Arabic and English (oral and
written).
ملاحظة: يجب إرفاق الملفات التالية :
1. Resume / cv
2. Updated CV
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