Information Management (IM) and Access Support Officer - Jersualem

Vacancy code VA/2013/B5106/1794
Position title Information Management (IM) and Access Support Officer
Department/office AEMO, Jerusalem
Duty station Jerusalem, Palestine (State of)
Contract type Local ICA Specialist
Contract level LICA Specialist-5
Duration through 31/12/2013 (with possibility of extension)
Application period 01-Feb-2013 to 07-Feb-2013

Background Information - UNOPS

“UNOPS plays a critical role in providing management services for our life-saving, peacebuilding, humanitarian and development operations. I have seen many examples of how these activities help suffering people in troubled parts of the world.”
-Ban Ki-moon, United Nations Secretary-General

UNOPS mission is to expand the capacity of the UN system and its partners to implement peacebuilding, humanitarian and development operations that matter for people in need.

Working in some of the world’s most challenging environments, UNOPS vision is to always satisfy partners with management services that meet world-class standards of quality, speed and cost effectiveness.

By assisting UN organizations, international financial institutions, governments and other development partners, UNOPS makes significant, tangible contributions to results on the ground.

UNOPS employs more than 6000 personnel and on behalf of its partners creates thousands more work opportunities in local communities. With its headquarters in Copenhagen, Denmark, a network of five regional offices and a further 20 operations and project centres, UNOPS oversees activities in more than 80 countries.

UNOPS is committed to achieving a truly diverse workforce.
Background Information - Jerusalem



The UNOPS Jerusalem office opened in 2006 and now has sub-offices in East Jerusalem, Ramallah and Jericho. The portfolio includes infrastructure, procurement, human resources, capacity building, access coordination and security projects for partners and beneficiaries throughout the occupied Palestinian territory.
Background Information - Job-specific

The lack of unfettered humanitarian access within and in and out of the West Bank and Gaza Strip has led to a significant rise in the time and costs involved in delivering humanitarian assistance and protection to civilians. Against the backdrop of a worsening situation in the oPt, any effort to protect the vulnerable population and bring humanitarian relief is destined to be compromised further still. In an attempt to ameliorate the delivery of assistance and advance the protection of civilians, the funding for one year for an Access Support Team is proposed to develop a centralized, pro-active and sustainable access strategy for humanitarian personnel and goods.

The purpose of Access Support Team; a joint UNDSS, UNOCHA, UNSCO and UNOPS project, based at UNDSS and OCHA premises in Jerusalem, is to provide the Humanitarian Coordinator (HC) with a mechanism for an effective dialogue with senior personnel within the Israeli Ministry of Defense, IDF and COGAT on behalf of all UN agencies and international NGOs on access issues, and at the same time enhance the operational support to UN and INGO staff members when facing access difficulties.

The AST consists of one Access Coordinator, three Local Access Advisors, two Local Access Assistants and two Radio and Communications Officers.


The IM and Access Support Officer will report to the Access Coordinator. S/he will have requisite qualifications along with experience in collection, entry, maintenance and compilation of data relating to humanitarian access issues in the oPt, in addition to, effectively designing and developing ACU databases in adherence to security measures.
Functional Responsibilities

IM/ICT
-Design, maintain and enhance the ACU’s online databases to effectively support the ACU’s coordination.
-Develop, maintain and enhance the ACU portal to support and strengthen internal ACU coordination and communication.
-Design, maintain and enhance the ACU’s website, including dynamic links to the ACU tweeter feed and related websites as well as create new graphic designs to produce attractive and effective web pages using appropriate web authoring tools and graphics applications.
-Evaluate and ensure overall website security and propose enhancements.
-Ensure Information and Communications Technology in ACU is managed and coordinated as a single, centralized entity while incorporating risk management and contingency plans.
-Write data queries for analytical purposes using SQL, including migration of ACU core database from their current formats to MS-SQL Server for accessibility over the Internet.
-Manage and participate in analytical work by processing data and information in a suitable format.
-Manage the integration, archiving, and extraction of large datasets for cross-referencing and statistical analysis, designing workflows and data collection models where necessary.
-Monitor and train relevant ACU staff and partners on databases and analytical techniques.
-Manage the Operation and maintenance of the office Local Area Network (LAN) and Wide Area Network (WAN) systems.
-Troubleshooting of hardware/software problems and providing support.
-Receipt, testing, and installation of telecommunications hardware, laptops, desktops printers, and other such IT/communication equipment for the ACU.
-Any other duties as may be requested by the Supervisor.

Analysis and Reporting
-Assist in designing ACU publications and reports.
-Assist in the monitoring and analysis of access trends and development to support ACU and OCHA reporting.
-Contribute to ACU, OCHA and general UN reporting on humanitarian access through analysis of complex access information and producing relevant graphs and figures.
-Provide guidance and support in the development of new access indicators and information to improve ACU and OCHA reporting on humanitarian access.
-Leads implementation of OCHA ICT strategies related to data compilation, analysis, and reporting trends in the oPt.


Access Coordination
-Provide support to ACU Access and Liaison Officers as needed to track processing of permits, visas and restricted materials access for UN agencies and INGOs.
-Develop standard forms and resources to be used in support of coordination efforts for the movement of humanitarian staff, internationals and dual nationals and goods assistance during contingency and emergency situations.
-Oversee ACU emergency deployment equipment, ensuring deployment tools are properly organized, adequately stocked and safely stored when not in use.
-Coordinate with UN and INGO partners as necessary to ensure accurate and timely information on access issues is being provided.
-Provide 24/7 support for civil-military and access coordination during contingency and emergencies to facilitate humanitarian access for people and goods, including providing surge capacity to replace ACU staff in field deployment locations during emergencies.

Competencies

Key Competencies
-Integrity
-Professionalism
-Respect for Diversity
-Commitment to continuous Learning
-Accountability
-Planning and Organizing
-Results orientation
-Communications skills.
-Teamwork
-Client orientation
-Creativity and innovation
-Technological awareness
-Available 24/7 if needed


Functional Competencies
-Shares knowledge and experience
-Actively works towards continuing personal learning and development in one or more practice areas, acts on learning plan and applies newly acquired skills
-Ability to perform a variety of specialized ICT tasks
-Knowledge of UN ICT rules and regulations and protocols
-Good knowledge of electronic messaging systems, Windows NT, MS Office Suite and of LAN/WAN concepts.
-Good working knowledge of hardware/software, Microsoft Active Directory, Exchange 2000/2003, Windows 2003, Windows XP, Office 2003 and/or later versions and Veritas backup
-Focuses on result for the client and responds positively to feedback
-Consistently approaches work with energy and a positive, constructive attitude
-Remains calm, in control and good humored even under pressure
-Keen sense of ethics and integrity in dealing with colleagues and service recepients.
-Meets timeline for delivery of products and services to clients
-Results-based and client services oriented

Education/Experience/Language requirements

a-Education

Master's degree in Information Sciences, Computer Sciences, Engineering or related field; Additional years of relevant work experience, preferably in combination with a relevant bachelor’s degree, may substitute for the requirement for a master’s degree.

b-Work Experience
-At least three (3) years relevant specialized experience at an appropriate level of responsibility in the field of information management and ICT systems in relation to access and/or humanitarian assistance; (preference will be given to successful candidates with at least five years of specialized experience in Information Management, ICT systems and reporting);
-At least 3 years experience working with the UN or an international organization, would be an advantage.
-Extensive experience in using computers and office software packages (MS Office 2007).
-Hands on experience and professional experience with spread sheet and database packages.
-Experience in handling web-based management systems.
-Database monitoring and management; web applications technology and ICT training experience.
-Experience with civil-military and access coordination would be an asset.


c-Languages
-Strong written and verbal communication skills in English;
-Knowledge of Arabic and Hebrew languages would be an asset.

Contract type, level and duration

Contract type: Individual Contractor Agreement
Contract level: Local ICA Level 5
Contract duration: through 31/12/2013 (with possibility of extension)



For more details about the ICA contractual modality, please follow this link:
http://www.unops.org/ENGLISH/WHOWENEED/CONTRACT-TYPES/Pages/Individual-Contractor -Agreements-ICAs.aspx

Additional Considerations
-Please note that the closing date is midnight Copenhagen time (CET)
-Applications received after the closing date will not be considered.
-Only those candidates that are short-listed for interviews will be notified.
-Qualified female candidates are strongly encouraged to apply.
-For staff positions UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
-The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS. 

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